We have prepared a list of frequently asked questions in advance
We accept customized orders depending on your request. If you need an individual order, just message us and we will discuss the details and the possibility of its' execution.
Information about production time and delivery time is specified under each product. Delivery details will be provided in your confirmation email.
Our products are packed in a personalised box with a print. Inside the box, the product is highly protected from damage
We always ship parcels with a tracking number.
If the parcel is lost, first try to contact the delivery service.
If the product was damaged during delivery, please provide us with photos of the damage within 7 days of delivery.
In both cases, we will send a replacement product.
Our products do not require specific care. You only need to remove dust from the product, use a static brush.
We do not advise use of strong chemicals or any strong cleaning solutions and products on our products - this could lead to damage of paint.
Please carefully review the following information based on your country's laws:
EU countries: No customs or import taxes are required.
USA: Effective August 29, 2025, the de minimis exemption for all international shipments sent to the U.S. is suspended, meaning duties and taxes now apply to all commercial imports valued at $800 or below.
UK: For orders over 150 euros/pounds, customs and import taxes may be due upon receipt. The tax amount depends on your country's laws, for which we are not responsible.
Canada: Taxes are imposed according to Canadian laws. Some provinces require taxes to be paid at the time of purchase, while others upon receipt. The tax amount depends on Canadian laws.
Import tax conditions are governed by the laws and regulations of your country.
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We are always happy to answer your questions
