FAQ | Frequently Asked Questions
We have prepared a list of frequently asked questions in advance
Custom our personalized oders
We accept customized orders depending on your request. If you need an individual order, just message us and we will discuss the details and the possibility of its' execution.
Proccesing and Delivery
Information about production time and delivery time is specified under each product. Delivery details will be provided in your confirmation email.
Packing
Our products are packed in a personalised box with a print. Inside the box, the product is highly protected from damage
Damage and loss of the parcel
We always ship parcels with a tracking number.
If the parcel is lost, first try to contact the delivery service.
If the product was damaged during delivery, please provide us with photos of the damage within 7 days of delivery.
In both cases, we will send a replacement product.
Care Instruction
Our products do not require specific care. You only need to remove dust from the product, use a static brush.
We do not advise use of strong chemicals or any strong cleaning solutions and products on our products - this could lead to damage of paint.
Customs fees, duties and taxes
Please carefully review the following information regarding customs duties, import taxes, and local charges.
EU countries: No customs duties or import taxes are required for deliveries within the European Union.
USA: All applicable taxes, customs duties, and import fees are already included in the product price. No additional payments are required upon delivery.
UK: For orders over the applicable customs threshold, customs duties, import taxes, VAT, and/or other local charges may be due upon delivery or during customs clearance. These charges are determined by UK laws and regulations and are the customer’s responsibility.
Canada: Taxes, duties, and import charges may apply in accordance with Canadian federal and provincial laws. Depending on the province and applicable regulations, such charges may be collected at checkout or upon delivery and are the customer’s responsibility, unless expressly stated otherwise at checkout.
Other countries: Import duties, taxes, customs fees, brokerage fees, or other charges may apply depending on the destination country. Any such charges are determined by local authorities and are the customer’s responsibility, unless expressly stated otherwise at checkout.
Import tax conditions are governed by the laws and regulations of the destination country.
Contact Us
Do you have any question?
We are always happy to answer your questions