AGB

Ниже — более юридически аккуратная версия для worldwide e-commerce website, с учётом того, что компания зарегистрирована в Польше/ЕС. Я убрал ссылки на TermsHub, спорный обязательный arbitration, пустые поля refund period, дубли и слишком жёсткие disclaimers, которые могут конфликтовать с правами потребителей. Для ЕС важно сохранять обязательные права: прозрачная информация о цене, доставке, возвратах и 14-дневном праве отказа от онлайн-покупки, если применимо.

Last Revised: 2026-06-22

PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE USING THIS WEBSITE OR PLACING AN ORDER.

These Terms of Service (“Terms”) govern your access to and use of the website operated by KOKOBOLO SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, as well as the purchase of products offered through the website.

By accessing the website, creating an account, placing an order, or otherwise using our services, you confirm that you have read, understood, and agree to be bound by these Terms.

If you do not agree to these Terms, you should not use the website or place an order.

COMPANY INFORMATION

The website is operated by:

KOKOBOLO SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
Adama Branickiego 21/U 3
02-972 Warsaw
Poland

Email: info@kokobolo.com.pl
Phone: +48 694 909 662

For the purposes of these Terms, “Company”, “we”, “us”, and “our” refer to KOKOBOLO SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ. “You”, “your”, “user”, and “customer” refer to any person, company, or other entity accessing the website, creating an account, or purchasing products from us.

SCOPE OF THESE TERMS

These Terms apply to all users of the website worldwide, including visitors, customers, account holders, and any other persons or entities using the website or purchasing products from us.

These Terms are supplemented by our Privacy Policy, Refund and Return Policy, Shipping Policy, and any other policies or notices published on the website.

If there is a conflict between these Terms and any mandatory consumer protection laws applicable to you, the mandatory legal rights will prevail.

ELIGIBILITY

By using the website or placing an order, you confirm that you are at least 18 years old or have the legal capacity required to enter into a binding contract under the laws applicable to you.

If you use the website or place an order on behalf of a company, organization, or other legal entity, you confirm that you have the authority to bind that entity to these Terms.

We may refuse access to the website, suspend an account, or cancel an order if we reasonably believe that a user is not eligible to use the website or has violated these Terms.

PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to display product descriptions, specifications, images, prices, availability, production times, and delivery information accurately.

However, product images are provided for illustrative purposes only. Actual product colors, details, dimensions, materials, packaging, or appearance may vary slightly due to screen settings, production methods, photography, or other technical factors.

We reserve the right to correct errors, inaccuracies, or omissions on the website at any time, including after an order has been placed. If an error materially affects your order, we will contact you where reasonably possible.

ORDERS

Placing an order through the website constitutes an offer to purchase the selected products in accordance with these Terms.

An order is accepted only when we confirm acceptance or begin processing the order. We reserve the right to refuse or cancel an order where permitted by law, including in cases of:

incorrect product or pricing information;
suspected fraud or unauthorized payment;
product unavailability;
shipping restrictions;
incorrect customer information;
violation of these Terms;
legal or regulatory restrictions.

If we cancel an order that has already been paid, we will issue a refund for the cancelled items using the original payment method, unless otherwise agreed.

PRICES AND PAYMENT

All prices are displayed on the website in the currency shown at checkout.

Prices may include or exclude taxes, customs duties, import charges, shipping fees, or other charges depending on the destination country, product type, and checkout information.

The total amount payable before order submission will be displayed at checkout, including applicable product prices, taxes, shipping fees, and other charges collected by us.

Payment must be made using one of the payment methods available at checkout. By submitting payment information, you confirm that you are authorized to use the selected payment method.

Payments may be processed by third-party payment service providers. We are not responsible for delays, refusals, or errors caused by payment providers, banks, card issuers, or other third parties.

TAXES, CUSTOMS DUTIES, AND IMPORT CHARGES

Orders may be subject to taxes, customs duties, import fees, brokerage fees, or other charges depending on the delivery destination and applicable laws.

Unless expressly stated otherwise at checkout or in our Shipping Policy, any customs duties, import taxes, brokerage fees, or other local charges imposed by the destination country are the responsibility of the customer.

For deliveries to the United States, where stated in our Shipping Policy or at checkout, applicable taxes, customs duties, and import fees may be included in the product price, and no additional customs or tax payment may be required upon delivery.

The customer is responsible for ensuring that the ordered products may be lawfully imported into the destination country.

We are not responsible for delays, confiscation, additional costs, failed delivery, or other issues caused by customs procedures, local import restrictions, incorrect customs information, or the customer’s failure to comply with applicable import rules.

SHIPPING AND DELIVERY

We ship orders worldwide, subject to carrier availability, product availability, destination restrictions, and applicable laws.

Orders are dispatched from our warehouse in Warsaw, Poland, European Union, unless otherwise stated.

Production times and estimated delivery times are provided on the relevant product pages or at checkout. Delivery times are estimates only and are not guaranteed.

Delivery may be affected by courier delays, customs processing, weather conditions, holidays, strikes, force majeure events, incorrect shipping information, or other circumstances beyond our reasonable control.

Once an order has been shipped, tracking information will be sent to the email address provided at checkout, where available.

The customer is responsible for providing a complete, accurate, and deliverable shipping address. We are not responsible for delays, failed delivery, lost parcels, or returned orders caused by incorrect or incomplete shipping information provided by the customer.

RISK OF LOSS AND DELIVERY ISSUES

Risk of loss or damage to the goods may pass to the customer in accordance with applicable law.

If your order is lost, damaged, delayed, or delivered incorrectly, please contact us as soon as reasonably possible so that we can assist with the courier claim or investigation.

If a parcel arrives visibly damaged, you should document the condition of the parcel and products with photos and contact us promptly.

RETURNS, REFUNDS, AND CANCELLATIONS

Returns, refunds, exchanges, complaints, and withdrawal rights are governed by our Refund and Return Policy.

We offer a 30-day return period, subject to the conditions set out in our Refund and Return Policy.

Nothing in these Terms or in our Refund and Return Policy limits any mandatory consumer rights that may apply to you under the laws of your country of residence or delivery destination.

For EU consumers, mandatory consumer protection laws may provide additional rights, including the right to withdraw from a distance contract within the legally required period, unless an exception applies.

USER ACCOUNTS

You may be able to create an account on the website. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

You agree to provide accurate, current, and complete information and to update it when necessary.

You must notify us promptly if you suspect unauthorized access to your account or any security breach.

We may suspend or terminate your account if we reasonably believe that you have violated these Terms, provided false information, engaged in fraudulent activity, or used the website in a way that may harm us, other users, or third parties.

ACCEPTABLE USE

You agree to use the website only for lawful purposes and in accordance with these Terms.

You must not:

use the website in violation of any applicable law or regulation;
use the website for fraudulent, misleading, abusive, or unlawful purposes;
interfere with the operation, security, or availability of the website;
attempt to gain unauthorized access to any part of the website, server, system, or user account;
introduce viruses, malware, bots, scrapers, cryptocurrency miners, or harmful code;
copy, reproduce, distribute, modify, or exploit website content without our prior written consent;
infringe the intellectual property, privacy, publicity, or other rights of any person or entity;
submit false, inaccurate, or misleading information;
misuse promotions, discounts, returns, refunds, or customer support processes.

We reserve the right to restrict access, suspend accounts, cancel orders, or take appropriate legal action in response to prohibited conduct.

INTELLECTUAL PROPERTY

All content on the website, including text, images, graphics, logos, designs, product photos, videos, software, layout, trademarks, trade names, and other materials, is owned by us or licensed to us and is protected by intellectual property laws.

You may access and use the website for personal, non-commercial purposes or for the purpose of purchasing products from us.

You may not copy, reproduce, modify, distribute, display, publish, sell, license, or otherwise exploit any website content without our prior written consent, except where permitted by applicable law.

Nothing in these Terms grants you any ownership rights or license in our intellectual property, except for the limited right to use the website in accordance with these Terms.

CUSTOMER CONTENT AND REVIEWS

If you submit reviews, comments, photos, feedback, messages, or other content to us or through the website, you confirm that you have the right to provide such content and that it does not violate any law or third-party rights.

By submitting such content, you grant us a non-exclusive, worldwide, royalty-free right to use, reproduce, display, publish, translate, and adapt the content for business, marketing, customer support, and website-related purposes, subject to applicable law.

We may remove or refuse to publish any content that we consider unlawful, offensive, misleading, abusive, infringing, or otherwise inappropriate.

THIRD-PARTY SERVICES AND LINKS

The website may contain links to third-party websites, tools, payment providers, shipping carriers, social media platforms, or other third-party services.

We do not control and are not responsible for third-party websites, services, content, policies, practices, or availability.

Your use of third-party services may be subject to separate terms and privacy policies of those third parties.

PRIVACY AND PERSONAL DATA

We process personal data in accordance with our Privacy Policy.

By using the website or placing an order, you acknowledge that your personal data may be processed for purposes such as account management, order processing, payment processing, shipping, customer support, fraud prevention, legal compliance, and other purposes described in our Privacy Policy.

DISCLAIMER OF WARRANTIES

The website is provided on an “as available” basis.

We make reasonable efforts to keep the website accurate, secure, and available. However, we do not guarantee that the website will be uninterrupted, error-free, secure, or free from viruses or harmful components.

To the fullest extent permitted by applicable law, we disclaim all warranties that are not expressly stated in these Terms or required by law.

Nothing in these Terms excludes or limits any warranty, guarantee, or right that cannot be excluded or limited under applicable consumer protection laws.

LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, we are not liable for indirect, incidental, special, punitive, or consequential damages, including loss of profit, loss of data, loss of business, loss of goodwill, or website interruption.

Our liability for any claim arising out of or related to the website, products, or these Terms will be limited to the amount paid by you for the product or order giving rise to the claim, unless applicable law requires otherwise.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, intentional misconduct, gross negligence, or any liability that cannot be excluded or limited under applicable law.

Nothing in these Terms limits your mandatory consumer rights.

INDEMNITY

If you use the website on behalf of a business or other legal entity, you agree to indemnify and hold us harmless from claims, damages, liabilities, costs, and expenses arising from your violation of these Terms, misuse of the website, violation of applicable law, or infringement of third-party rights.

This section does not apply to consumers where such indemnity would be prohibited by applicable law.

WEBSITE AVAILABILITY

We aim to keep the website available and functioning properly. However, we may suspend, restrict, or discontinue access to all or part of the website at any time for maintenance, updates, security, technical, business, or legal reasons.

We are not liable for website unavailability, downtime, errors, interruptions, or loss of access, except where liability cannot be excluded under applicable law.

CHANGES TO PRODUCTS, SERVICES, AND WEBSITE

We may modify, suspend, or discontinue products, services, features, content, or website functionality at any time.

If a change affects an order already accepted by us, we will contact you where reasonably necessary and act in accordance with applicable law.

FORCE MAJEURE

We are not responsible for failure or delay in performing our obligations where such failure or delay is caused by events beyond our reasonable control, including natural disasters, war, terrorism, civil unrest, strikes, labor disputes, epidemics, pandemics, government actions, customs delays, supply chain disruptions, transport delays, power failures, internet failures, cyberattacks, or other force majeure events.

COMPLIANCE WITH LOCAL LAWS

We operate the website from Poland and make no representation that all products, content, or services are appropriate, available, or lawful in every country.

You are responsible for complying with all laws and regulations applicable to your use of the website and purchase, import, possession, or use of products in your country.

We may refuse or cancel orders where we believe that fulfilling the order may violate applicable laws, regulations, shipping restrictions, or carrier policies.

GOVERNING LAW

These Terms are governed by the laws of Poland, unless mandatory consumer protection laws provide otherwise.

For consumers outside Poland, this choice of law does not deprive you of any mandatory rights or protections available under the laws of your country of residence or delivery destination.

DISPUTE RESOLUTION

If you have a concern or complaint, please contact us first so that we can try to resolve the matter amicably.

Nothing in these Terms limits your right to bring a claim before a competent court or to use any mandatory dispute resolution procedure available under applicable law.

For consumers in the European Union, alternative dispute resolution procedures may be available under applicable consumer protection laws.

TERMINATION

We may suspend or terminate your access to the website or your account if you violate these Terms, misuse the website, provide false information, engage in fraudulent conduct, or create legal, technical, or security risks.

Termination does not affect any rights or obligations that arose before termination, including payment obligations, intellectual property rights, liability limitations, dispute resolution provisions, and any other provisions intended to survive termination.

SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will remain in full force and effect.

The invalid or unenforceable provision will be interpreted or replaced, to the extent permitted by law, in a way that most closely reflects the original purpose of the provision.

NO WAIVER

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or of any other rights we may have.

ASSIGNMENT

You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

We may assign or transfer our rights and obligations under these Terms in connection with a merger, acquisition, reorganization, sale of assets, business transfer, or by operation of law, provided that your mandatory consumer rights are not reduced.

CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes in our business, website, products, legal requirements, or operational practices.

The updated version will be published on the website with the revised date.

The Terms in effect at the time of your order will apply to that order, unless mandatory law provides otherwise.

Continued use of the website after updated Terms are published means that you accept the updated Terms.

CONTACT INFORMATION

If you have any questions about these Terms, please contact us at:

KOKOBOLO SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
Adama Branickiego 21/U 3
02-972 Warsaw
Poland

Email: info@kokobolo.com.pl
Phone: +48 694 909 662